Home→FAQ
Common Questions, Straight Answers

Auto Glass FAQ

Insurance, repair vs. replacement, how long it takes, what’s safe to drive on — here’s what we get asked most.

Insurance & Claims
Do you work with insurance for auto glass replacement?

Absolutely. We work with all insurance providers and can help guide you through the auto glass replacement claim process. Many comprehensive policies cover windshield repair at little to no out-of-pocket cost. We recommend calling us first so we can help simplify your claim.

Repair vs. Replacement
How do I know if I need windshield repair or windshield replacement?

If you have a small rock chip or crack (generally smaller than a dollar bill), windshield repair may be possible. Repairing minor damage quickly helps prevent the crack from spreading and can save you money.

However, if the crack is long, spreading, or located directly in the driver’s line of sight, a full windshield replacement is often the safest option. Our auto glass technicians will inspect the damage and recommend the safest and most cost-effective solution.

Can you repair rock chips before they spread?

Yes. Prompt windshield repair is the best way to stop small chips from turning into large cracks. Heat and temperature changes can cause windshield damage to spread quickly. If you notice a chip, scheduling repair as soon as possible helps preserve your original glass and maintain structural integrity.

Is it safe to drive with a cracked windshield?

Driving with a cracked windshield is not recommended. Your windshield provides structural support for your vehicle and plays a critical role in airbag deployment. Even small cracks can compromise safety. We recommend scheduling windshield repair or replacement as soon as damage occurs.

Service & Process
How long does windshield replacement take?

Most windshield replacements take about 60–90 minutes for installation. After installation, you are free to drive away and carry on with your day, but you’ll need to avoid any car washes for 24 hours.

Why choose A New-View Auto Glass for auto glass services?

The dedicated team at A New-View Auto Glass is committed to high-quality auto glass replacement, professional installation, and exceptional customer service. Our experienced technicians use premium materials and follow industry best practices to ensure your windshield replacement or repair is done right the first time. When you need trusted auto glass services, we’re here to help.

Still Have Questions?

Call either shop or send us a message — we’ll get back to you fast.